Shipping policy
Effective Date: May 2026
Thank you for supporting Only Sacha / The Vault.
Please read the following shipping information carefully before placing an order.
Digital Products
Digital products, vault access, and downloadable content are delivered electronically and therefore do not require physical shipping.
Access is typically granted immediately after successful payment confirmation.
Physical Print Orders
Physical prints are produced and packaged with care.
Estimated dispatch times:
- UK orders: typically dispatched within 3–7 working days
- International orders: typically dispatched within 5–10 working days
Delivery times may vary depending on:
- postal services
- customs processing
- seasonal demand
- destination country
Shipping Methods
Shipping options and prices are displayed at checkout based on your location and selected items.
Tracked shipping may be used for higher-value orders where appropriate.
International Orders
International customers are responsible for any:
- customs charges
- import duties
- local taxes
which may apply in their country.
These charges are not included in the product or shipping price.
Incorrect Addresses
Please ensure your shipping address is entered correctly before completing your purchase.
We are not responsible for orders lost due to incorrect address information provided by the customer.
Lost or Delayed Packages
While we aim to ensure all deliveries arrive safely and promptly, we cannot guarantee postal carrier delivery times.
If your order appears delayed or missing, please contact us and we will do our best to assist.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with:
- your order number
- photographs of the damage
We will review the issue and arrange a replacement or resolution where appropriate.
Contact
For shipping enquiries or order support, please use the contact form available on the website.