Refund policy
ffective Date: May 2026
Thank you for supporting Only Sacha / The Vault.
Due to the nature of digital content and exclusive access products, please read our refund policy carefully before purchasing.
Digital Products & Vault Access
All purchases relating to:
- Vault access
- Digital downloads
- Exclusive galleries
- Memberships
- Online content access
are considered non-refundable once access has been granted or content has been delivered.
This is because digital products cannot be “returned” once viewed or downloaded.
Please ensure you review product descriptions carefully before purchasing.
Physical Prints
If you receive:
- a damaged item
- incorrect item
- or faulty print
please contact us within 7 days of delivery with:
- your order number
- photographs of the issue
Where appropriate, we may offer:
- replacement
- exchange
- or refund
Lost or Delayed Deliveries
We are not responsible for delays caused by:
- postal services
- customs processing
- incorrect shipping information supplied by the customer
However, we will always do our best to assist where possible.
Personalised / Signed Items
Signed or personalised products are made specifically for you and are therefore non-refundable unless faulty or damaged upon arrival.
Duplicate Purchases
Accidental duplicate purchases may be reviewed on a case-by-case basis. Please contact us as soon as possible if this occurs.
Fraudulent Activity
We reserve the right to refuse refunds or revoke access where fraudulent, abusive, or suspicious activity is identified.
Contact
For refund enquiries or support, please use the contact page on the website and include your order details where possible.